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This warranty is valid for products produced by the company KEXIN Electronic Instrument Co. Ltd (hereafter referred to as KEXIN). This warranty is in addition to the customer´s statutory legal rights.
1. Warranty Period
KEXIN guarantees that each new KEXIN product is the result of excellent materials and workmanship. The warranty is valid for a period of 1 year (12 months) from the product begin to work normally and we will provide the whole life technology support to you as free.
2. Warranty Range
During the warranty period, all the products sold by KEXIN will be provided with spare parts for replacement as free. Our engineer will also offer technical support to help you make the aftersales through our remote control system. When the warranty time expires, we will provide the cost price of the spare parts for the whole machine lifetime.
3. Warranty policies
For the guaranteed products, we will provide a full range of solutions and the basic troubleshooting for the use of the products, production process and a variety of other using problems.
When a product fails to work normally, our aftersales engineer will find out why the machine is disordered based on the videos that provide by you. Then we will send you the replacement by express service.
The repairing time for warranty period products depends on the extent of products’ damage. Generally, you just need to exchange the broken parts with the replacement one.
4. The warranty range doesn’t include the following
1. The quick-wear parts are not covered in this warranty. It should be prepared by the customers themselves.
2. Damage resulting from a force majeure or likewise.
3. Caused by false operation or inadequate repair.
4. Unsatisfied working conditions.
5. Problems resulting from an accident, negligence, misuse, improper installation, vandalism or water penetration.
6. Malfunction/Aging.